FAQ

What types of integrations are available?

Redirect (redirect to our payment page), host2host (displaying details on your form).


Are fiat balances supported?

No, balances are only in USDT TRC20.


How long does it take to withdraw the balance?

Withdrawals are automatic and occur immediately after the request is created. 24/7.


Is there a fee for settlement (balance withdrawal)?

There is no percentage fee; there is a fixed fee of 2 USDT regardless of the amount.


What methods and banks are available?

RUB: Methods: card number, SBP, account number, Sber Pay. Banks: all banks. UZS: Methods: card number. Banks: all banks - HUMO, UZCARD. KZT: Methods: card number. Banks: Jusan, Altyn, Bereke, Homecredit, Halyk, Forte, Kaspi, Freedom, Anybank. AZN: Methods: card number, e-wallets. Banks: Kapital, ATB, M10. UAH: Methods: card number. Banks: Mono, Privat, A-bank, Pumb, Izibank, Vlasnyy Rahunok, Kredit Dnipro, Pivdennyy, Kredit Agrikol, OTP Bank, Raiffeisen Bank, Kredо Bank, Idea Bank, SportBank, Tascobank, UkrSibbank. KGS: Methods: card number. Banks: all banks.


How is the safety of funds ensured in the event of a mass blocking of payment transfer details?

Your funds are automatically converted to USDT upon the closure of each order.Mass blockings do not affect you, but the issuance of details for new orders may be suspended.


How quickly are disputed requests processed after we provide the transfer receipt?

The dispute processing timeframe is 15 minutes. In some cases, the time may be extended to 30 minutes.


How are issues resolved when a user transfers funds using details from an old request (and hasn’t created a new one)?

Contact support, send the receipt marked “double payment,” and provide the ID of the old request. We will adjust the amount in the old order, summing the new deposit, or create a new order with the necessary amount for the same customer ID.


How are issues resolved when a user creates a new request but transfers funds using old details?

Contact chat with the receipt, describing the case. We check and convert the new order to success.


How are issues resolved when a user creates a request, transfers with the current details, but for an amount different from the requested one?

Send a request to support, include the receipt and order ID. We check the deposit and adjust the amount in the order to the actual amount.


How are issues resolved when a user transfers using a phone number for SBP P2P but not to the specified bank?

According to the regulations, only one bank is linked to the number. If a different bank was linked, the order still closes successfully.


How are issues resolved when a user transfers an amount different from the amount in the request, and this transfer “closes” another request from a different payer?

Contact support chat, provide the receipt + order ID. We check and correct errors, convert your order to success, and cancel erroneous transfers.


How often can you rearrange balances for payouts? Are you ready to do this 24/7/365?

The internal balance is only provided in USDT. There is no need to rearrange balances.


Do you support online balances?

The balance is displayed in real-time in the personal account.


What is your SLA for support regarding P2P solutions?

Support operates 24/7. Support cases are resolved within 30 minutes; complex cases take up to 2 business days.


How do you handle spammers?

A single user cannot have more than 3 active orders simultaneously.


What is the per-transaction limit for a one-time deposit?

Subject to agreement. It depends on the geo. Typically ranges from $5 to $2000, equivalent in local currency.


What is the per-transaction limit for a one-time payout?

Subject to agreement. It depends on the geo. Typically ranges from $20 to $2000, equivalent in local currency.


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